1. How can I place an order?
Placing an order with Caldenne is easy. Browse the collection, pick what you like, and click "Add to Cart." When you are ready, go to Checkout, fill in your shipping details, and complete your order securely online. You will get a confirmation email once your order goes through.
2. What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Discover
- Maestro
All transactions are processed securely in Australian Dollars (AUD) using 128-bit SSL encryption.
3. How much is shipping, and how long does it take?
Shipping is always free across Australia, on every order. Orders are typically processed within 1 to 2 business days and delivered within 7 to 12 business days, depending on your location. You will get an email with your tracking number once your order ships. Total delivery time is approximately 8 to 14 business days.
4. How can I track my order?
You can track your order using the tracking link in your shipping confirmation email. If you cannot find it, contact us at info@caldenne.com with your order number and we will help you out.
5. Can I return a product?
Yes, we accept returns within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging.
- Return shipping costs are covered by the customer, unless the product is defective, damaged, or incorrect.
- For defective or damaged items, we reimburse the return shipping cost once approved.
For full details, see our Refund Policy page.
6. Is my payment information secure?
Yes. All payments are processed through secure 128-bit SSL encryption. We do not store or access your credit card information, it is sent securely straight to our payment processor.
7. Do you ship internationally?
Right now we ship only within Australia, but we would like to expand in the future. Follow us on social media or subscribe to our newsletter to hear about it first.
8. How can I contact customer service?
If you have any questions or need help, our team is happy to assist:
Business Name: Caldenne
Email: info@caldenne.com
Phone Number: +61 1 1111 1111
Business Address: 3 Arbuthnot Road, Unit 2904-05, 29/F, Universal Trade Centre, Central, Hong Kong Island, Hong Kong
Customer Service Hours (AEST/AEDT):
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 5:00 PM
We respond to all customer inquiries within 24 hours on business days.