Contact information

Business Details

Business Name: Caldenne
Email: info@caldenne.com
Phone Number: +61 1 1111 1111
Business Address: 3 Arbuthnot Road, Unit 2904-05, 29/F, Universal Trade Centre, Central, Hong Kong Island, Hong Kong

Customer Service Hours (AEST/AEDT):
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 5:00 PM

We respond to all customer inquiries within 24 hours on business days.

Purpose of Contact

Our customer service team is here to help with:

  • Questions about your order (tracking, status, or changes)
  • Sizing, fabric, and product questions
  • Returns and exchanges
  • Any complaints or feedback
  • General questions about Caldenne

Preferred Contact Methods

Phone Support:
Call us at +61 1 1111 1111 during business hours.

Email Support:
For questions about your order, returns, or general feedback, email us at info@caldenne.com. We aim to reply as quickly as possible.

Privacy and Data Processing

We take your privacy seriously. Personal data shared with our customer service team is handled in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your information is used only to provide support and improve your experience with our store. We do not sell or share your personal data with third parties without your consent.

Terms and Conditions

By contacting our customer service team, you agree to our Terms of Service and Privacy Policy, which govern how we handle your information.

Customer Service Commitment

We aim to give you timely, honest, and helpful service. Our team works to resolve every inquiry properly, not with a copy-paste reply.

Limitations

While we try to resolve everything ourselves, some issues need input from external partners, such as the courier delivering your order. For delivery questions, we work with our shipping partners to sort things out as quickly as possible.

Policy Updates

This Contact page may be updated from time to time to reflect changes in how we operate or in legal requirements. Any important updates will be shared by email or published on our website.