Shipping policy

At Caldenne, we want your shopping experience to be simple from start to finish. We offer free shipping on all orders within Australia, no matter the order size or value. Here is how it works:

Processing Time

Orders are typically processed within 1 to 2 business days. During this time, we get your items packed carefully and ready to ship.

Shipping and Transit Time

Once shipped, orders typically arrive within 7 to 12 business days across Australia. Delivery times can vary a bit depending on your location.

Estimated Total Delivery Time

  • Total delivery time: 8 to 14 business days (1 to 2 business days processing plus 7 to 12 business days shipping)
  • Cut-off time for orders: orders placed after 5:00 PM AEST are processed on the next business day.

Shipping Costs

Free Shipping:
We offer free standard shipping on every order within Australia, always, with no minimum spend and no hidden fees.

All transactions are processed in Australian Dollars (AUD).

Tracking Your Order

Once your order ships, you will get an email with a tracking number and a link to follow your parcel, so you know exactly when to expect it.

Shipping Carriers

We work with trusted courier partners to deliver across Australia. The specific carrier assigned to your order depends on your location and the shipment. Your shipping confirmation email will include the carrier name and tracking link.

Shipping Restrictions

At this time, Caldenne ships only to addresses within Australia. International shipping is not available yet. We do not deliver to PO Boxes, parcel lockers, or military addresses.

Delivery Issues

If you run into any issues with your delivery, such as a delay, a lost parcel, or damage, please contact our customer service team right away at info@caldenne.com. We are here to make sure your order arrives safely.

Customer Service

Business Name: Caldenne
Email: info@caldenne.com
Phone Number: +61 1 1111 1111
Business Address: 3 Arbuthnot Road, Unit 2904-05, 29/F, Universal Trade Centre, Central, Hong Kong Island, Hong Kong

Customer Service Hours (AEST/AEDT):
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 5:00 PM

We respond to all customer inquiries within 24 hours on business days.

Thank you for shopping with Caldenne. We appreciate your trust, and we aim to give you fast, free shipping across Australia, every time.